American Airlines has asked its crew to refrain from locking the Dreamliner’s windows

American Airlines has asked its crew to refrain from locking the Dreamliner's windows

The windows of a Boeing 787 are darkened electronically rather than with a hard, plastic window covering. They can, however, be managed by cabin crew and locked from passenger control at the same time. The lack of outside control appears to have irritated American Airlines passengers, leading the carrier to urge its employees to stop closing the windows.

Customer experience management

Whether you like them or not, the windows on a Boeing 787 are unlike any other commercial aircraft on the road. Passengers may adjust how much light comes in through these high-tech electronic windows. It does, however, allow airline personnel to accomplish the same thing with the entire plane.

This feature has advantages and disadvantages, but according to a leaked document obtained on Twitter and published by various aviation and travel sites like One Mile At A Time, American Airlines is requesting its attendants to take a more “hands-off” attitude to this control:

“Customers in the window seats like seeing the plane take off and land, as well as spotting sites from above. The windows on the Boeing 787 are bigger, and the window blinds feature unique controls. According to recent customer complaints on this aircraft, flight attendants are dimming and locking the windows, leaving customers upset because they are unable to alter the window features from their seat. On the Boeing 787, do not lock the window features. It’s critical that each customer at a window has complete control over their experience.”

In the American Airlines economy cabin, a clear view of the 787’s window. Photo: American Airlines

Is this a smart move by American Airlines?

This would surely be a welcome change for passengers sat at the window. After all, who wouldn’t want more control over their in-flight experience? This may be very useful for those of us who enjoy taking images of the world around us, such as a beautiful sunrise or sunset or a breathtaking perspective of a metropolis below. If the windows were muted and locked, this would definitely be a problem.

In American’s business class, a glimpse at the Dreamliner’s windows. Photo: American Airlines

On the other hand, passengers who aren’t situated at the window are likely to be concerned.

On long-haul flights, one of the main reasons flight staff dim and lock windows is to allow passengers to sleep. When it comes to particular routes, a passenger’s internal clock may be telling them it’s time to sleep, despite the brilliant blue sky outside. This desire to sleep may be in direct conflict with a window-seat passenger’s desire to see the scenery outside.

Passengers might settle in to watch some in-flight entertainment in another scenario. The glare from a fellow passenger’s ‘open’ window may make this impossible.

It will be fascinating to see how this plays out for the airline, and whether it will result in additional disagreements amongst passengers who have differing views on cabin window brightness.

Do you like the electronic windows on the 787? And do you agree with American Airlines’ statement to its flight crews? Leave a comment to let us know.

Source Link

Cover Photo Credit: Vincenzo Pace | Simple Flying